The Reality Of Closing Ticket Offices: Transport Workers' Testimonials
Submitted by rmtlondon on 14 April, 2015 - 22:24Hands Off London Transport has received some testimonials from London Underground workers working at stations where the ticket office has already closed. They clearly show the obviously-damaging impact these closures have on customer service. If LU really wants its customer service to be “world class”, it need to stop closures and re-open ticket offices!
