London Underground Rejects RMT Offer of Binding Arbitration on Ticket Office Opening Criteria
Submitted by Admin on 2 December, 2010 - 16:00London Underground has refused RMT's offer of binding arbitration on the issue of how the company decides whether a ticket office should be open. Currently, LU has a ticket office open at times when it sells more than 15 tickets per hour. This is already higher than the rail industry standard, and the London TravelWatch recommended figure, of 12 ticekts per hour - LU plans to double the criterion to 30 tickets per hour. Astonishingly, LU seems to believe that a ticket office selling 29 tickets in an hour - as well as resolving ticket problems, giving information and helping customers in other ways - is not busy enough to warrant staying open.


