A freedom of information request shows that it takes on average nearly 11 minutes to resolve a query for customers calling the Oyster Helpline.
Is this what TfL and LU see as staying true to their vision of world class customer service when discussing job cuts? Is 11 minutes on a telephone better service than a face to face chat with staff in a ticket office?
TfL have spent £7.8 million pounds of a budget allocation of £15 million, to find a replacement for the Routemaster bus which was scrapped by the previous London Mayor Ken Livingstone, as it was inaccesible to many people.
This is at a time when 800 staff are being cut at LUL in a drive for ‘efficiency'.
At all these, we will be giving out leaflets which spell out the proposed cuts to ticket offices and staff at the station concerned, and will be collecting signatures on our petition. Please come along and help if you can.
From Bob Crow, RMT General Secretary ...
In the final days before the General Election I would remind you of the stance taken by the Conservative Party with regard to protecting workers health, safety and welfare. The Tories have repeatedly diminished workers rights when in power and were responsible for the harshest erosion of protection via their sustained attacks on trade union legislation during the 80s and 90s.
Station Group's
Harrow on the Hill
Dave Phillips
Train Depots
Rickmansworth(MET)
Mark Williams
Revenue Control
Service Control
The attached document summarises the differences between the policies of the former Metronet and the policies of London Underground. As Metronet is now part of London Underground, there will be a process to 'harmonise' these policies. By comparing them, we can see which are the best bits of each!
Thanks to Paul Jackson for compiling this document.
Last Thursday, 29th April, RMT reps from the Stations and Revenue Safety Council were asked to attend a special meeting to discuss safety issues from the OSP (Job cuts programme).
We attended the meeting and at the start made it clear that as this matter was still at company council we would not be prepared to discuss anything or sit through any presentation. We made it very clear that until LUL had gone through the proper machinary and way of doing things, that is how our position would remain. We then left the meeting
Sisters and Brothers the Staff Our Stations campaign will soon be at a station near YOU, and at 16:30 hrs on Wednesday 5th of May it will also be at WOODFORD STATION.
Those of you who attend are asked to take some photographs and send them to g.bowtell@gmail.com or Janine or to add them to the facebooks Staff Our Stations group wall.
http://www.facebook.com/event.php?eid=113890781981866
The purpose of this event is to raise public awareness of the effect that frontline staff cuts will have on them, and to collect signatures for the SOS petition.
Stations and Revenue Grades Meetings Monthly meetings that bring together rank-and-file station and revenue RMT reps and activists. All members are welcome to come along and raise issues that concern you and plan with others how we are going to fight for a better deal for our grades.
Come along and bring your experience and ideas with you!
Location: The Exmouth Arms (upstairs), nearest station Euston Square.
exit the station turn right, take the first right. For a map http://www.exmoutharms.co.uk/ click the FIND US tab.
Standing Items on the Agenda:
